PAYMENT
You can use all the main Credit
Cards & PayPal in our store.
INNOVATION SOUQ adheres to highest
industry standards in order to protect your personal information with the best
security solutions.
Your credit card information
and personal details are encrypted during transmission using SSL (secure socket
layer technology), which is widely used on the internet for processing payments
safely.
ORDER TRACKING
90% of our orders has a
tracking number available. However, it's possible that your order doesn't have
a tracking number. Please contact us at support@INNOVATION SOUQ.com in case you need to know
more about your shipment which doesn't have a tracking code and we'll do our
best to get you some information about it!
You will receive your tracking
number by email within few days from your order. You can then track your order
using the code at our Track Order page.
Please make sure you've
inserted your code right, best way to do this is by using copy & paste.
When your items have been
dispatched, we will send a notification email to your registered email address
and to the phone number you used at checkout. The tracking number is normally
available within the next few days of dispatch.
You can also check our online
order tracking page.
Sometimes postal tracking
services mark an order as delivered when it has reached your local post office,
even though you have not yet received your package. In this case, please wait a
few more days for your postal service to deliver the package to your home or
contact your local post office as they may hold the item for you.
SHIPPING & DELIVERY
INNOVATION SOUQ ships worldwide every
day. Shipping is available for most all around the world.
All items are subject to a
handling period before they are dispatched.
99% of orders leave the
warehouse within 1-3 days of payment.
We will notify you by email
when your items have been shipped.
If for any reason whatsoever
your items do not arrive within 45 business days from the purchase date, please
contact support@INNOVATION SOUQ.com.
Standard International
Shipping: 8-20 business days
All orders will be dispatched from our warehouse within 3 business days.
In peak periods please allow for up to 6 business days for dispatch
This depends on where you live
and which product you order. The package will be delivered to your home,
mailbox, porch or local post office with a notice left on your mailbox.
Most orders will be available
for pickup from your local post office once you receive a notice letter by your
mailbox. This also happens if the mailman has tried to deliver the package to
your home but no one was there to accept it and it couldn't be left anywhere
safe.
We offer FREE Shipping
worldwide!
Our warehouses are located in
China & United States. Most orders are shipped from China. If you need more
information about this, please contact us at support@INNOVATION SOUQ.com.
RETURNS & REFUNDS
If you have received a damaged
or faulty product from INNOVATION SOUQ,
please send us a photographic, or video proof of the damage and we will send
you a new working item right away (free, of course).
AFTER PURCHASE
If this happens to you, email
us at support@INNOVATION SOUQ.com
as soon as possible, and we might be able to take care of it. However, we can't
guarantee anything in this case, as all of our items are usually processed
immediately after you order and ship out the same day or the day after. If your
order has already entered the shipping process, we won't be able to stop it.
Please contact us anyway, as we still care and we'll try to help in any case.
We know how frustrating it can be to pay for something you can't use. Please
note: if we can't cancel the order, we won't do a refund if you ordered your
products to the wrong address.
Customs, Postal Services
& INNOVATION SOUQ are
different entities, hence we are not liable for any delays caused by customs or
local post services and cannot be made responsible for the customs services in
your country.
Payment of customs charges and
taxes is the responsibility of the recipient and will not be covered by us here
at the INNOVATION SOUQ.
For further details of charges, please contact your local customs office.
If your order is held up in
customs, we suggest calling your country's customs department directly and
asking them to release your items.
Once you have placed an order,
the information goes straight to the shipping department which takes 1-3
working days to process. After which the shipping department will send the
tracking codes to the data entry to update the tracking codes and send shipping
confirmation email to the customer. Hence, if you need to make any changes to
your shipping address, please contact our Customer Service as soon as possible
after you've placed your order and we might be able to take care of it.
Please ensure that all the
information you have provided is correct before submitting your order to
prevent losses in mail or other mishaps from happening.
NOTE: To all customers that
provided a different shipping address than their permanent address, we will not
be responsible for lost or undelivered parcels and/or if you moved out of the
address you provided us.